Article overview
- Service Overview
- Request a Repair
- Timeline
Service Overview
KIS offers diagnostic and repair services for Kellogg-owned computers, assessing repair needs and eligibility. Many repairs can be completed on-site, though some may require external vendors, potentially extending repair times.
Repair eligibility is based on a few different factors:
- Computer brand/model: Lenovo (business models only), Apple, and Microsoft computers are repairable.
- Kellogg-owned: Only Kellogg-owned computers used by faculty and staff are eligible for repair services.
- Warranty status: Computers purchased through KIS include a 4-year warranty, covering eligible repairs at no cost. For computers out of warranty, a diagnostic fee and repair charges may apply
Computers not owned by Kellogg are ineligible for KIS repairs. Northwestern IT offers a list of local businesses for computing support and repairs.
Request a Repair
Contact us to report your issue and schedule a time to drop off your computer. We can provide a short-term loaner laptop while we diagnose your computer.
Before bringing your computer for repair:
- Back up your data using OneDrive or CrashPlan Pro, available to all Northwestern faculty and staff.
- Check your warranty status using the links below, or contact us for assistance. Repairs on in-warranty computers typically incur no costs.
- Lenovo
- Apple
- Microsoft
If a repair is needed, we'll coordinate the process and provide a loaner laptop. Depending on the make, model, and repair type, we may handle it on-site, schedule a technician visit, or send it to an external vendor. Most repairs are completed in 1-3 weeks, though complex issues or parts availability may extend this. We'll keep you updated and notify you when the repair is finished.
Timeline